Service Design
What is Customer Effort Score (CES)?
Jos Postma
Reading Time: 2 minutes [vc_row][vc_column][vc_column_text]Customer Effort Score (CES) is a metric used to evaluate the ease with which customers can interact with a company’s ...
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Service Level Objectives (SLOs): The Backbone of Reliability Engineering
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Mastering Stakeholder Engagement
