Customer Focus

Customer Focus Entrepreneur Mindset

What is NPS?

Jos Postma

Reading Time: 4 minutesNet Promoter Score (NPS) is a management tool used to gauge the loyalty of a firm’s customer relationships. It serves ...

Customer Focus Entrepreneur Mindset

What is Customer Effort Score (CES)?

Jos Postma

Reading Time: 2 minutes

Agile Customer Focus

How to apply Agile Best Practices to improve team performance and delivery

Jos Postma

Reading Time: 4 minutesEnhancing team performance and delivery in the Agile environment necessitates a nuanced approach that respects your team’s unique dynamics and ...

Adaptive Planning Agile Methodologies Agile Methodology Agile Practices Agile Principles Agile Scrum Business Growth Continuous Improvement Customer Loyalty Customer Satisfaction Goal Setting Innovation Iterative Development Kanban KPIs Leadership Lean lean manufacturing MVP Development OKR Framework OKRs operational efficiency Pareto Principle performance measurement popular Product Management Product Ownership Professional Growth RAD Rapid Agile Development Rapid Application Development Rapid Prototyping risk management SAFe Scrum Service Level Objectives SLOs SMART Goals Software Development Sprint Planning Stakeholder Engagement strategic planning Team Engagement Team Topologies User Involvement

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