Entrepreneur Mindset

What is: Toyota Production System (TPS)

Jos Postma

Reading Time: 3 minutes [vc_row][vc_column][vc_column_text] The Toyota Production System (TPS) is a pioneering manufacturing methodology developed by Toyota Motor Corporation in Japan. It represents ...

Embracing Service Level Objectives (SLOs) Over Traditional KPIs/OKRs

Jos Postma

Reading Time: 3 minutes [vc_row][vc_column][vc_column_text]In the evolving landscape of business and technology, organizations continually seek methodologies that not only measure performance but also align ...

Service Level Objectives (SLOs): The Backbone of Reliability Engineering

Jos Postma

Reading Time: 3 minutes [vc_row][vc_column][vc_column_text]In the dynamic world of modern business, ensuring consistent and reliable service delivery has become paramount. This is where Service ...

Mastering Stakeholder Engagement

Jos Postma

Reading Time: 4 minutes In the dynamic landscape of business, understanding the needs and expectations of stakeholders is not just beneficial—it’s imperative for success. ...

Kaizen (Continuous Improvement)

Jos Postma

Reading Time: 3 minutes [vc_row][vc_column][vc_column_text]The Toyota Production System (TPS) is renowned for its innovative approach to manufacturing and operational excellence, with its principles widely ...

Mastering Framework Implementation for Goal Setting

Jos Postma

Reading Time: 6 minutes Achieving excellence in any professional field requires not just hard work but a strategic approach to goal setting. Frameworks like ...

OKR vs KPI – Why they really matter

Jos Postma

Reading Time: 3 minutes [vc_row][vc_column][vc_column_text]Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs) are both crucial tools in the landscape of strategic planning ...

What is Pyramid Principle (writing)?

Jos Postma

Reading Time: 6 minutes The Pyramid Principle, an influential writing technique developed by Barbara Minto at McKinsey & Company. It’s a method not just ...

Agile Scrum vs Rapid Agile Development

Jos Postma

Reading Time: 3 minutes Introduction In today’s fast-paced tech world, the approaches we take in product delivery and iteration are critical to success. Two ...

What is NPS?

Jos Postma

Reading Time: 4 minutes Net Promoter Score (NPS) is a management tool used to gauge the loyalty of a firm’s customer relationships. It serves ...

What is Customer Effort Score (CES)?

Jos Postma

Reading Time: 2 minutes [vc_row][vc_column][vc_column_text]Customer Effort Score (CES) is a metric used to evaluate the ease with which customers can interact with a company’s ...