Customer Satisfaction
The Power of Problem-Solving with 8D Methodology
Jos Postma
Reading Time: 14 minutesIn the dynamic landscape of today’s business world, the ability to swiftly and effectively resolve problems is invaluable. The 8D ...
What is NPS?
Jos Postma
Reading Time: 4 minutesNet Promoter Score (NPS) is a management tool used to gauge the loyalty of a firm’s customer relationships. It serves ...
