Customer Loyalty
What is NPS?
Jos Postma
Reading Time: 4 minutes Net Promoter Score (NPS) is a management tool used to gauge the loyalty of a firm’s customer relationships. It serves ...
What is Customer Effort Score (CES)?
Jos Postma
Reading Time: 2 minutes [vc_row][vc_column][vc_column_text]Customer Effort Score (CES) is a metric used to evaluate the ease with which customers can interact with a company’s ...
